Keating crouches to eye level with a struggling student, head tilted, fully attentive.

Find a chair or a low surface to sit on, or crouch down to match the height of an imaginary person. Make sure your body language is open and inviting as you lower yourself.

Pro tip: Keep your arms relaxed at your sides or resting on your knees to enhance your approachable demeanor.

While maintaining eye contact, tilt your head slightly to one side as if you're trying to understand better. This small gesture should feel natural and inviting.

Pro tip: Practice smooth head movements to avoid appearing stiff, which can detract from your engagement.

As you listen to a recording of someone speaking, nod your head gently in response to their points. Ensure your nods are subtle but consistent, showing you are engaged.

Pro tip: Coordinate your nodding with the rhythm of the speaker's voice to create a more dynamic interaction.

While listening, practice maintaining a warm and concerned facial expression. Focus on softening your brows and smiling gently to convey empathy.

Pro tip: Use a mirror to check your expressions and ensure they align with the emotion you wish to convey.

After listening, take a deliberate pause before responding. Count to three in your head to give the speaker space to continue if they wish.

Pro tip: Use this pause to collect your thoughts and ensure your response is thoughtful and relevant.